Refund policy

We have a 14-day return policy, which means you have 14 days from the date of receiving your item to request a refund and return your item.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags still attached, and in its original packaging. You’ll also need the receipt as proof of the purchase.

To start a return, you can contact us at: boholiving.au@gmail.com with your full contact details, Item/Invoice number and description of the product you purchased. If the packaging was damaged, a photo of the damage/packaging is required. If your return is accepted, we will send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted as some products are shipped from 3rd party suppliers and will need to returned to that supplier before a refund is granted. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too